Security at Numu

Our Security Commitment

At Numu, security is not an afterthought—it's built into everything we do. We understand that you're entrusting us with your most sensitive business data, and we take that responsibility seriously. Our comprehensive security program combines cutting-edge technology, rigorous processes, and continuous monitoring to protect your information at every level.

Data Encryption

Infrastructure Security

UAE-Based Data Centers

Your data never leaves the UAE. We use ISO 27001-certified data centers located in the United Arab Emirates with:

• 24/7 physical security and surveillance
• Biometric access controls
• Redundant power and cooling systems
• Fire suppression and environmental controls
• Regular security audits and compliance assessments

Network Security

• Firewalls: Multi-layer firewall protection with intrusion detection systems
• DDoS Protection: Advanced protection against distributed denial-of-service attacks
• Network Segmentation: Isolated network zones to contain potential security incidents
• VPN Access: Encrypted VPN connections for all remote administrative access

Access Controls

Multi-Factor Authentication (MFA)

All user accounts are protected by multi-factor authentication, requiring both something you know (password) and something you have (authentication code) to access your account.

Role-Based Access Control (RBAC)

Our internal systems use strict role-based access controls, ensuring employees can only access the data they need to perform their job functions. Access is regularly reviewed and automatically revoked when no longer needed.

Single Sign-On (SSO)

Enterprise customers can integrate with their existing identity providers using SAML 2.0 for centralized access management and enhanced security.

Continuous Monitoring

Security Testing & Audits

• Penetration Testing: Regular external security assessments by independent firms
• Vulnerability Scanning: Automated daily scans for security vulnerabilities
• Code Reviews: Security-focused code reviews before any production deployment
• Compliance Audits: Annual third-party audits for ISO 27001 and regulatory compliance

Application Security

Secure Development Lifecycle

Security is integrated into every stage of our development process:

• Security requirements defined during design phase
• Automated security testing in CI/CD pipeline
• Manual security review before production release
• Continuous monitoring post-deployment

Protection Against Common Vulnerabilities

• SQL injection protection through parameterized queries
• Cross-site scripting (XSS) prevention with input validation
• Cross-site request forgery (CSRF) protection with tokens
• Clickjacking protection with X-Frame-Options headers
• Regular dependency updates to patch known vulnerabilities

Data Protection & Privacy

• Data Minimization: We only collect data necessary for service delivery
• Data Segregation: Each customer's data is logically isolated
• Secure Deletion: Cryptographic erasure when data is deleted
• Backup Encryption: All backups are encrypted and stored securely
• Disaster Recovery: Tested backup and recovery procedures

Employee Security

Background Checks

All employees with access to customer data undergo thorough background checks and sign confidentiality agreements.

Security Training

Regular mandatory security training ensures all team members understand their role in protecting customer data and can identify potential security threats.

Access Revocation

When an employee leaves Numu, all access is immediately revoked and credentials are rotated to maintain security.

Incident Response

We maintain a comprehensive incident response plan that includes:

• Detection: Automated monitoring and alerting systems
• Response: Dedicated security team with defined escalation procedures
• Containment: Rapid isolation of affected systems
• Investigation: Root cause analysis and evidence collection
• Communication: Transparent notification to affected parties
• Remediation: Swift action to prevent recurrence

Compliance & Certifications

Your Security Responsibilities

Security is a shared responsibility. To keep your account secure:

• Use strong, unique passwords (minimum 12 characters)
• Enable multi-factor authentication
• Never share your credentials with others
• Keep your contact information up to date
• Report suspicious activity immediately
• Review account activity regularly
• Log out when using shared devices

Report a Security Issue

If you discover a security vulnerability or have security concerns, please report them immediately:

We appreciate responsible disclosure and will respond to verified security reports within 48 hours.